HELP & SUPPORT
Keep your packing desk moving.
Find activation and printing guidance, or contact our team for help.
Activation help
- Export the request from the computer and Windows account that will operate the software.
- Save your private tracking code after upload. Use it with the same email to check payment approval and download.
- Import only the licence issued for that request.
- After a subscription renewal, choose Verify saved licence while online, or import a newly issued file for offline renewal.
Track / download licence ↗Printing help
- Install the Windows printer driver and select the printer in Settings.
- Set the correct label paper size in the printer preferences.
- Use Review / retry for an uncertain job only after checking the physical output.
- For damaged output, select the original order and confirm Reprint.
Contact support ↗Common questions
Internet is unavailable. Will packing stop?
No, if your saved subscription is still valid and no signed rejection has been recorded. Weekly verification is retried in the background. Your saved expiry still applies.
The administrator suspended access while my computer was offline. What happens?
An offline computer cannot learn about the suspension immediately. It stops when a later online check returns a signed rejection, or when the saved subscription expires.
I changed my computer or Windows account.
Export a new request. Ask the administrator to revoke the old registration and approve the replacement. Do not copy activation files between Windows accounts.
My device clock is incorrect.
Correct Windows date, time and timezone, then choose Verify saved licence. Moving the clock backwards can trigger an activation check.
